Shipping

Optic Cat carries a full inventory of the products which enables us to ship most orders within 24 hours. Your order from Optic Cat will ship by UPS. Packages can be tracked using your UPS tracking number by visiting the UPS web site. All orders are shipped standard ground unless next-day or second-day service is requested on the order shipping page. Both next- and second-day shipping methods are at higher rates than standard ground shipping. Orders are shipped Monday through Friday.

 Return Policy

If you are not completely satisfied with your purchase, Optic Cat offers a 30 day right of return on most items subject to the terms and conditions identified below. To return an item, contact Customer Service at 781-519-CAT6 to obtain Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original invoice date of the order.

• We are unable to accept returns without an RMA number. 
• All returns except those of defective product are subject to a 20% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products. 
• Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages.
• Optic Cat will not issue credit for product damaged en route back to us due to poor shipping practices.
• We do not issue call tags for product returns. 
• The items must be in a resalable condition: undamaged, and complete with all manuals, accessories, documents and packaging. 
• When returning an item to us you must include: a copy of the original invoice or packing slip, and RMA paperwork 
• If you have a defective item, you can return that item to Optic Cat within 30 days for replacement or repair. 
• We can also cross ship replacements products at a charge, and credit back the original invoice upon receipt and evaluation of the original goods.
• All defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their return policies and warranty. 
• Any item that involves electronic components cannot be returned to us once opened.
• Custom cables and other build-to-order products are non-cancelable and non-returnable.
• All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application.
• In cases where the customer has provided cable specifications or configurations we do guarantee that the construction of the cable matches the customer-provided specification.
• Custom Cables deemed defective will be replaced or repaired at our sole discretion.
• Custom cables that were ordered incorrectly may be returned for rework at a charge.
• All credits from RMAs must be used within six months of issue date.

Shipping Discrepancies

It is customers responsibility to confirm that they received all of the items as indicated as shipped on the packing slip. Failure to report any shipping discrepancies within five days of receipt  prevents us from being able to resolve any issues. Shipping discrepancies reported after five days of receipt will not be credited.

Legal disclaimers

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

Limitation Of Liability

IN NO EVENT SHALL OPTIC CAT, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "OPTIC CAT") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT GLOBAL CABLE SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT OPTIC CAT'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY OPTIC CAT SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.